Shipping policy

Shipping Policy – Whalnest

Effective Date: 02/12/25

Thank you for shopping with Whalnest! We aim to deliver your orders promptly and efficiently. Please read our shipping policy carefully to understand how your order will be processed and delivered.

1. Order Processing

  • Processing Time: Orders are processed within 5–7 business days. Please note that processing time may vary during high-demand periods or holidays.
  • Custom Products: Since all our items are made-to-order, additional time may be required for production.

2. Shipping Methods and Delivery Time

We offer standard shipping through trusted carriers. Delivery times depend on your shipping address and selected shipping method. Estimated delivery times are as follows:

  • Standard Shipping (USA): 5–10 business days after processing.
  • International Shipping: Delivery times vary based on destination and customs regulations.

Please note: We are not responsible for shipping delays caused by the carrier, customs clearance, or other unforeseen circumstances.

3. Shipping Rates

Shipping rates are calculated at checkout based on your order's weight, dimensions, and destination.

4. Order Tracking

Once your order is shipped, you will receive an email with a tracking number. You can track your shipment using the carrier’s website.

5. Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

6. Lost or Stolen Packages

Whalnest is not responsible for lost or stolen packages once they are marked as delivered by the carrier. If your package is lost in transit, please contact the carrier directly or reach out to us at support@whalnest.com, and we will do our best to assist you.

7. International Shipping (If Applicable)

  • Import duties, taxes, and customs fees are the responsibility of the customer and are not included in the shipping charges.
  • Delays due to customs processing are beyond our control.

8. Undeliverable Packages

If a package is returned to us due to an incorrect address or failure to pick it up from the carrier, the customer will be responsible for the cost of re-shipping.

9. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us at:
Email: support@whalnest.com
Address: Whalnest, Houston, TX