Refund policy
Effective Date: 02/12/25
Thank you for shopping with Whalnest! Since we are a print-on-demand company, each item is custom-made and produced specifically for you. Therefore, we do not accept returns or exchanges unless the item is defective or damaged upon arrival. Your satisfaction is important to us, and we will work with you to resolve any issues with your order.
Eligibility for Returns
We only accept returns or issue replacements if the item meets the following conditions:
- Defective Item: The product has a printing error, physical defect, or damage upon receipt.
- Incorrect Item: You received an item different from what was ordered.
Evidence Requirement
To process your return request, please provide:
- A clear description of the issue.
- Photographic evidence showing the defect or incorrect item.
All return requests must be submitted within 30 days of receiving your order.
How to Submit a Return Request
To submit a return request, please email us at returns@whalnest.com with the following information:
- Full Name
- Order Number
- Description of the Issue
- Attach Photos of the Defect or Incorrect Item
Our team will review your request and respond within 2–3 business days with the next steps. If approved, we will offer a replacement or issue a refund at our discretion.
Non-Returnable Situations
We do not accept returns or offer replacements for the following:
- Change of mind or personal preference
- Incorrect sizes ordered (please refer to the size guide before placing an order)
- Items that have been worn, washed, or altered
Processing Time
- Once your return request is approved, please allow 5–7 business days for processing.
- Refunds (if applicable) will be processed back to the original payment method. Depending on your bank, it may take an additional 5–10 business days for the funds to appear in your account.
Contact Us
If you have any questions regarding your order or our return policy, feel free to contact us at returns@whalnest.com. We are happy to assist!
